Yes, a full payment is required. However, you do not have to pay for the construction services just yet.

Yes. You decide what you need for your occasion. By selecting or deselecting options, you can order a tent without any extras. 

We accept both debit and credit cards.

Fees, taxes and duties highly depend on your location. Please complete your request to calculate potential extra costs.

Our prices include the tent itself and all the needed materials for a standard tent construction like pickets, ropes and poles.

As custom made tents are always made from scratch, we can’t keep these in stock. For other, standard formats we do try to keep a few models in stock at all times, but it can occur that we run out and have to order more.

Yes. The entire shipment is assured until it arrives.

Yes. We do offer pick-ups at our warehouse.

Yes. You’ll receive a link to track your order as soon as we’ve packed it. This way you can follow your tent throughout the entire shipping process.

Delivery costs strongly depend on your location. Please complete your request to calculate potential extra costs.

Depending on your location and your order we’ll always try and find the cheapest yet most reliable way to ship your goods.

Unless items have been added to your order later on or stated otherwise, our products will all be delivered at the same time.

Delivery time strongly depends on your location and whether or not we have your tent in stock. Please note that if you order a custom tent, shipping can take a little while longer. Check out our shipping & delivery page for more information. 

France: 3 - 5 weeks
Belgium: 3 - 5 weeks

Yes, you can design your custom tent with the nifty customisation tool on each product page. If you still need a little more convincing, you can even try out your tent with our AR tool. 

If your account got declined or you are experiencing other problems with your account or registration, feel free to contact us at hello@tentailor.com. 

If you’d like to order a large amount of custom tents, please contact us at hello@tentailor.com

Apart from certain issues and exceptions, we do not accept the return of standard format tents. Please contact us to find out whether your tent can be returned or not. 

Sadly we can’t accept the return of custom made tents.

The customer is responsible for the transport costs of the return.

Our tents are 100% waterproof and are perfect to protect you from rain.

The four layers of our tents protect against all four seasons. However, make sure to avoid a big pile up of snow.

Our tents can withstand winds up to 30 miles per hour.

We mainly use stakes to secure our tents. If this isn’t possible we’ll have to figure out another way to anchor your tent. Please contact us with more information about your surface.

Yes, our Hypar and Stretch tents can be attached to walls or buildings.

The size of your tent strongly depends on your location. We do however advise leaving some room around your tent. If you’ve got questions about the tent sizes, feel free to contact us at hello@tentailor.com

We’d recommend hiring professionals to avoid damaging your tent. Check out our partner here. 

If your tent is damaged by arrival, please contact us at hello@tentailor.com

There’s a few things you should keep in mind:

• Make sure your tent is completely dry and clean before you store it.

• Keep your tent in a cool, dry space to avoid mold forming.

• Extend the life of your tent accessories by taking them apart (partially). 

• Keep it loose. Don’t shove your tent in a tightly closed bag. Let the fabrics breathe.

1. Begin with laying out the footprint of the tent. 

2. Collect the poles and ropes on the spot you’ll need them. For example, put the poles you’ll need in the corner at the corner of the footprint.

3. Bring out the tent sail and align with the footprint.

4. Attach the different sails to one another.

5. Attach the tent sail to the poles and ropes.

6. Set up the corners first, then the middle and lastly the sides.

7. Adjust the ropes till everything is tight and sturdy.

We don’t currently have a showroom you can visit. However, for inspiration or clear photos of our tents, you can scroll through our previous realisations here. 

However, to see what a tent would look like, you can always try out our AR tent tool or